Last Updated: March 1, 2026
Yalla Wosel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Yalla Wosel mobile application and related services (the "Platform"). Please read this Privacy Policy carefully. By using the Platform, you consent to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, phone number, and password. If you register via social login (e.g., Google), we receive your profile information from that provider.
- Profile Information: You may provide additional details such as nickname, date of birth, gender, language preference, and profile photo.
- Address Information: When you add delivery addresses, we collect the full address, street name, building number, floor, apartment, contact name, contact phone, and geographic coordinates (latitude and longitude).
- Order Information: When you place an order, we collect order details, delivery instructions, and payment method selection.
- Communications: When you contact support, submit a ticket, or use in-app chat, we collect the content of your messages.
- Reviews and Feedback: When you leave a review or rating for a store or product, we collect that content.
1.2 Information Collected Automatically
- Device Information: We collect device type, operating system, OS version, manufacturer, model, app version, and a unique device identifier (e.g., device ID) to operate the app and prevent fraud.
- Session Information: We generate and store a session ID to maintain your session and improve security.
- Usage Information: We may collect information about how you use the Platform, such as features used and actions taken.
1.3 Location Information
- Precise Location: We collect your device's location when you grant permission, to show nearby stores, set your delivery address, provide delivery estimates, and enable real-time order tracking. Location data may be shared with Drivers to facilitate delivery.
- Address Coordinates: When you add or select an address, we store the latitude and longitude for that address.
1.4 Information from Third Parties
- Social Login: If you sign in with Google or another provider, we receive your name, email, and profile information from that provider.
- Payment: For wallet top-ups, payment information is processed by our payment provider. We do not store full card numbers on our servers.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account;
- Process and fulfill your orders;
- Connect you with Merchants and Drivers;
- Display nearby stores and delivery options based on your location;
- Send order updates, delivery status, and notifications;
- Enable in-app chat and voice calls between you and Drivers;
- Process payments (wallet, cash on delivery);
- Respond to your support requests and inquiries;
- Improve the Platform, fix issues, and develop new features;
- Prevent fraud, abuse, and security incidents;
- Comply with legal obligations;
- Send promotional offers and updates (where you have opted in).
3. How We Share Your Information
We may share your information with:
- Merchants: Order details and delivery address so they can prepare and fulfill your orders.
- Drivers: Your name, delivery address, phone number, and order details so they can deliver your order. Your phone number may be masked for privacy in certain cases.
- Service Providers: We use third-party services that process data on our behalf, including: Firebase (push notifications), Google Maps (maps and location), Twilio (voice calls), Pusher (real-time chat and updates), and LocationIQ (geocoding, where used). These providers are bound by contracts to use your data only for the services they provide to us.
- Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or property.
We do not sell your personal information to third parties.
4. Data Storage and Security
- Local Storage: We store some data on your device using encrypted storage (e.g., session data, preferences, cached content). This helps the app function offline and load faster.
- Server Storage: Your account, order, and profile data are stored on our servers. We use industry-standard security measures to protect your data.
- Retention: We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate information in your account settings or by contacting us.
- Deletion: Request deletion of your account and associated data. Note that we may retain certain information as required by law.
- Opt-Out of Marketing: Unsubscribe from promotional emails or disable push notifications in your device or app settings.
- Location: Revoke location permission in your device settings. Note that some features (e.g., address selection, order tracking) may not work without location access.
To exercise these rights, contact us at Info@yallawosel.com or through the Support section in the app.
6. Permissions We Request
The app may request the following permissions:
- Location: To show nearby stores, set delivery addresses, and enable order tracking. Required for core delivery functionality.
- Notifications: To send order updates, delivery status, and promotional messages. You can disable this in device settings.
- Camera/Photos: To add a profile photo or attach images to support tickets. Optional.
- Microphone: For in-app voice calls with Drivers and for voice search (if enabled). Used only when you initiate a call or use voice features.
You can revoke permissions at any time in your device settings. Revoking some permissions may limit app functionality.
7. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
8. International Data Transfers
Your information may be processed in countries other than your country of residence. We take steps to ensure your data is protected in accordance with this Privacy Policy and applicable law.
9. Third-Party Links and Services
The Platform may contain links to third-party websites or services (e.g., Merchant websites, social networks). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app or on our website, or by sending you an email. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: Info@yallawosel.com
Phone: +961 81 177 479
Live Chat: Available in the app
Support: Submit requests through the Yalla Wosel app under Account > Support. We typically respond within 24 hours.